Immediate Return
Event assets & passes must be returned upon shift checkout.
7-Day Kit Return
Defective physical platform kits are eligible for replacement within 7 days.
Digital Handover
All returns are audited and signed off by the Lead Captain in-app.
1Scope & Applicability
EventOye operates as a technology platform coordinating on-ground workforce operations for live events, exhibitions, corporate conferences, and festivals. While EventOye primarily provisions service contracting and shift coordination, physical items—including event access passes, communication devices, uniforms, and branded merchandise kits—are frequently issued to crew members and organizers.
This Return Policy governs the return, replacement, and inspection conditions of all physical equipment, materials, and merchandise provided across our ecosystem.
2Event Assets, Accreditation & Equipment Returns
During an event shift, Event Managers or Captains may issue physical operational assets to workers and crew leads. These include but are not limited to:
- Walkie-talkies, wireless headsets, and two-way radio equipment.
- QR code scanners, barcode readers, and ticketing POS handheld devices.
- VIP wristbands, RFID tags, security lanyard passes, and venue access badges.
- Event-specific branded attire, safety vests, caps, and jackets.
Mandatory Return Timelines:
- Single-Day Shifts: Assets must be returned directly to the Lead Captain or designated Event Desk within 30 minutes of shift conclusion before final attendance sign-off.
- Multi-Day Engagements: Unless expressly authorized in writing by the Event Manager, all high-value electronics and RFID badges must be deposited at the command center at the end of each working day.
- Non-Return Penalties:Failure to return organizer-issued equipment or intentional damage will result in immediate deduction from the crew member's shift payout and may lead to temporary suspension of their EventOye profile.
3Platform Merchandise & Starter Kits
Captains or Workers who purchase official EventOye onboarding merchandise (e.g. verified identification badges, high-visibility reflective vests, or gear kits) are entitled to the following return conditions:
| Item Category | Return Window | Eligibility Criteria | Resolution |
|---|---|---|---|
| Defective / Damaged Kits | 7 Days from delivery | Manufacturing defect, torn seams, or damaged QR chips | Free Replacement |
| Size Exchange (Apparel) | 5 Days from delivery | Unworn, unwashed, original tags intact | Size Replacement |
| Customized ID Badges | Non-returnable | Personalized with individual photograph & agent ID | Replacement only if misprinted |
4Return Process & Verification
- Initiate Request: For merchandise returns, email returns@eventoye.com within the eligible window with your Order ID, proof photos, and reason for return.
- Verification & Pick-up: Our operations team will review your request within 24–48 business hours and provide a pre-paid return shipping label or assign a reverse pick-up slot.
- Inspection: Once received at our fulfillment center, items undergo physical quality inspection to verify unworn and undamaged condition.
- Resolution: Replacements are dispatched within 3 business days of successful quality audit. If a replacement is out of stock, a full refund is processed in accordance with our Refund Policy.
5Contact Operational Support
For any queries regarding asset handovers, missing event passes, or physical merchandise returns, please reach out to our team:
Department: Event Operations & Asset Management
Email: returns@eventoye.com / support@eventoye.com
Helpline: +91 99999 99999 (9:00 AM – 8:00 PM IST)