Email Support
For general platform queries, shift applications, or organizer partnerships.
Billing & Refunds
Assistance with Razorpay transactions, UPI wage settlements, and refund queries.
Grievance Redressal
Statutory grievance escalation under Indian IT Rules 2021 & DPDP Act 2023.
Send us a Message
Fill out the details below and our operations desk will reach out promptly.
support_agentCustomer Support & Hours
Our support team is available digitally across India to assist organizers, captains, and crew with shift coordination and payouts.
Operational Hours:Mon – Sat, 9:00 AM – 8:00 PM IST
Direct Email:support@eventoye.com
Response SLA:Within 24 Hours
verifiedPayment & Regulatory Inquiries
For banking reconciliations or automated payment gateway escalations, please include your Razorpay Payment ID or Shift ID in your correspondence.
Frequently Asked Questions
How soon are shift payments disbursed?
Once attendance is verified by the Lead Captain, payouts are triggered via UPI or digital transfer within 24 hours of shift conclusion.
What is the turnaround time for booking refunds?
Refunds are initiated within 24–48 hours and typically reflect in your original bank account or card within 5 to 7 business days per our Refund Policy.